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Privacy Policy

Your privacy is our priority. Learn how LaundryGo protects your personal information with industry-leading security measures.

Last updated:

Our Commitment to Your Privacy

At LaundryGo, we understand that your personal information is valuable and deserves the highest level of protection. This Privacy Policy explains how we collect, use, and safeguard your information when you use our laundry and dry cleaning services.

Information We Collect

Personal Information

  • Name and contact details
  • Delivery address and pickup location
  • Phone number and email address
  • Payment information (securely processed)
  • Service preferences and special instructions

Service Information

  • Order history and service details
  • Pickup and delivery schedules
  • Garment care instructions
  • Customer feedback and ratings
  • Communication preferences

How We Use Your Information

Service Delivery

We use your information to provide exceptional laundry and dry cleaning services, including scheduling pickups, processing orders, and ensuring timely delivery to your doorstep.

Customer Support

Your information helps us provide personalized customer support, address your concerns, and improve our service quality based on your feedback.

Service Improvement

We analyze service patterns and customer preferences to enhance our offerings, develop new services, and ensure the highest quality standards.

Data Protection & Security

Industry-Leading Security

  • Encryption: All data is encrypted using 256-bit SSL encryption
  • Secure Storage: Information stored in secure, access-controlled facilities
  • Regular Audits: Continuous security monitoring and vulnerability assessments
  • Staff Training: All team members trained in data protection best practices
  • Access Controls: Strict access controls and authentication protocols

Information Sharing

We Do NOT Sell Your Data

LaundryGo never sells, rents, or trades your personal information to third parties for marketing purposes. Your privacy is sacred to us.

Service Partners

We may share minimal information with trusted delivery partners to ensure your orders reach you safely and on time.

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our customers.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

Your Rights & Choices

Access & Control

  • View and update your personal information
  • Download your data in a portable format
  • Request correction of inaccurate information
  • Opt-out of marketing communications

Data Management

  • Request deletion of your account
  • Restrict processing of your data
  • Object to certain data uses
  • Withdraw consent at any time

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact our Privacy Team:

Email
Hello@laundrygo.in
Phone
+91 96662 11137
Address
LaundryGo Privacy Team, Hyderabad, Telangana, India

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through email or prominent notice on our website.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Thank you for trusting LaundryGo with your personal information. We are committed to maintaining the highest standards of privacy and data protection.