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Terms of Service

Our terms ensure fair, transparent, and exceptional laundry and dry cleaning services for all our valued customers.

Last updated:

Welcome to LaundryGo

These Terms of Service ("Terms") govern your use of LaundryGo's laundry and dry cleaning services. By using our services, you agree to these terms and our commitment to providing exceptional care for your garments.

Our Services

Laundry Services

  • Wash & Fold service
  • Wash & Iron service
  • Steam Iron service
  • Dry Cleaning
  • Specialized garment care

Service Features

  • Free pickup and delivery
  • Same-day service available
  • Eco-friendly detergents
  • Professional care standards
  • Quality guarantee

Customer Responsibilities

Accurate Information

Provide accurate contact information, delivery addresses, and special care instructions for your garments. This ensures we can provide the best possible service.

Garment Preparation

Empty all pockets and remove personal items before pickup. We are not responsible for items left in pockets.

Service Scheduling

Schedule pickups and deliveries at least 2 hours in advance. Same-day service is subject to availability and may incur additional charges.

Our Commitments to You

Quality Guarantee

  • Professional Care: All garments handled by trained professionals
  • Quality Standards: Industry-leading cleaning and care processes
  • Damage Protection: Comprehensive insurance coverage for all garments
  • Satisfaction Guarantee: 100% satisfaction or we'll make it right
  • Eco-Friendly: Environmentally safe detergents and processes

Pricing and Payment

Transparent Pricing

All prices are clearly displayed and include pickup, cleaning, and delivery. No hidden fees or surprise charges.

  • Prices include all standard services
  • Special treatments clearly itemized
  • Rush service charges disclosed upfront
  • Community discounts automatically applied

Payment Terms

  • Payment due upon service completion
  • Multiple payment methods accepted
  • Secure payment processing
  • Receipts provided for all transactions

Service Limitations

What We Cannot Clean

  • Items with significant damage or wear
  • Garments with safety hazards (broken zippers, sharp objects)
  • Items requiring specialized equipment we don't have
  • Garments with permanent stains that cannot be safely removed
  • Items that may be damaged by standard cleaning processes

We will inform you if any items cannot be safely cleaned and provide alternatives when possible.

Service Partners and Third-Party Vendors

Third-Party Service Partners

To ensure timely and quality service delivery, LaundryGo may partner with trusted third-party vendors for certain services, especially during peak demand periods or when specialized equipment is required.

  • All partner vendors are carefully vetted and meet our quality standards
  • Same service quality and pricing applies regardless of service provider
  • LaundryGo maintains full responsibility for all services delivered
  • Customer service and support remain consistent across all service providers

Liability and Insurance

Service Coverage Policy

All garments are covered by our service guarantee during the cleaning process, whether processed by LaundryGo directly or through our trusted service partners.

  • Compensation up to 3 times the service cost (e.g., ₹100 service = ₹300 maximum compensation)
  • Free re-washing for unsatisfactory service quality
  • Professional assessment of service-related issues
  • Quick resolution within 48 hours of complaint

Service Issues & Claims

Report any service issues within 48 hours of delivery. We will investigate promptly and provide compensation up to 3 times the service cost or free re-washing for unsatisfactory results, regardless of whether the service was provided directly by LaundryGo or through our service partners.

Cancellation and Refunds

Cancellation Policy

  • Free cancellation before pickup
  • 50% charge if cancelled after pickup
  • No charge for service delays on our part
  • Emergency cancellations handled case-by-case

Refund Policy

  • Full refund for service failures
  • Partial refund for quality issues
  • Refunds processed within 5-7 business days
  • Credit options available for future services

Privacy and Data Protection

Your privacy is protected by our comprehensive Privacy Policy. We collect only necessary information to provide our services and never share your data with third parties for marketing purposes.

  • Secure data storage and transmission
  • No sharing of personal information
  • Right to access and delete your data
  • Compliance with data protection regulations

Service Updates and Changes

We may update our services, pricing, or these terms from time to time. Significant changes will be communicated through email or website notifications.

Continued use of our services after changes indicates acceptance of the updated terms.

Contact Information

For questions about these terms or our services, please contact us:

Customer Service
Phone: +91 96662 11137
Email: Hello@laundrygo.in
Business Hours
Monday - Sunday: 7:00 AM - 9:00 PM
Emergency: 24/7 Support

Thank you for choosing LaundryGo. We are committed to providing exceptional service and maintaining the highest standards of customer satisfaction.